Account Deletion

Version: 1.0

Effective Date: July 25, 2026

Last Updated: July 25, 2026

Account & Data Deletion Policy for Sanchara

This Account & Data Deletion Policy explains how users of Sanchara can deactivate their accounts, request permanent deletion of their personal information, and understand what information may be retained after an account is deleted.

This policy should be read together with our Privacy Policy and Terms of Service.

1. Our Commitment

Sanchara respects your right to control your personal information.

We provide users with the ability to:

Delete their account.

Request permanent deletion of personal information.

Manage their Emergency Profile.

Revoke Public Emergency Profile links.

Our goal is to handle deletion requests in a secure, transparent, and responsible manner.

2. Account Deletion

Users may request deletion of their Sanchara account at any time.

Account deletion can be initiated:

Through the application (when available).

By contacting our support team using the contact information provided at the end of this policy.

Deleting your account will deactivate your access to the Services.

2.1 What Happens When You Delete Your Account

When your account is deleted:

Your account is marked as inactive.

You can no longer sign in using that account.

Your profile becomes unavailable for normal use.

Your active sessions are terminated.

Your Public Emergency Profile access token is revoked, making previously shared public links inaccessible.

Certain information may continue to be retained as described in this policy.

Account deletion does not automatically result in the immediate permanent removal of all associated information.

3. Permanent Data Erasure

If you would like your personal information to be permanently erased rather than simply deactivating your account, you may submit a data erasure request.

You may request permanent deletion by contacting:

support@thesanchara.com

After verifying your identity, we will process your request in accordance with applicable laws.

3.1 Information Eligible for Permanent Deletion

Subject to legal and operational requirements, permanent deletion may include:

Account profile information.

Personal profile details.

Emergency profile information.

Emergency contacts.

Uploaded profile photographs.

User preferences.

Authentication information.

Personal identifiers associated with your account.

Where technically feasible and legally permissible, this information will be permanently removed from our active systems.

4. Information That May Be Retained

Even after account deletion or a data erasure request, certain information may be retained where necessary to:

Comply with applicable laws.

Prevent fraud and abuse.

Detect or investigate security incidents.

Resolve disputes.

Enforce our Terms of Service.

Maintain the integrity of shared trip records.

Fulfill legitimate business or operational requirements.

We retain only the minimum information necessary for these purposes.

4.1 Shared Trip Records

Sanchara is a collaborative travel platform.

If you participated in trips with other users, certain trip-related records may continue to exist after your account is deleted where necessary to preserve:

Trip history.

Shared route information.

Trip timelines.

Operational integrity of shared trip records.

Where practical, personally identifiable information associated with deleted accounts will no longer be displayed to other users.

5. Backup Copies

Deleted information may continue to exist in secure backup systems for a limited period.

Backup copies are retained solely for:

Disaster recovery.

System restoration.

Business continuity.

Backup data is securely protected and is not used for normal operational purposes.

6. Public Emergency Profile

Deleting your account automatically revokes your Public Emergency Profile token.

This means:

Existing public links immediately stop working.

Previously shared URLs become invalid.

No additional information can be accessed through those links.

Please note that information already viewed, copied, downloaded, or recorded by third parties before deletion cannot be retrieved or erased by Sanchara.

7. Processing Time

We aim to process deletion and data erasure requests as promptly as reasonably possible.

The exact processing time may vary depending on:

Identity verification.

Complexity of the request.

Legal requirements.

System maintenance.

Technical considerations.

If additional time is required, we will inform you where appropriate.

8. Identity Verification

To protect your privacy and prevent unauthorized deletion requests, we may require verification of your identity before processing requests related to:

Account deletion.

Permanent data erasure.

Privacy requests.

Account ownership.

Failure to verify identity may prevent us from fulfilling the request.

9. Withdrawal of a Deletion Request

If your deletion request has not yet been completed, you may contact our support team to determine whether it can still be cancelled.

Once permanent deletion has been completed, the process generally cannot be reversed.

10. Contact Us

If you wish to:

Delete your account.

Request permanent deletion of your personal information.

Ask questions regarding this policy.

Exercise your privacy rights.

Please contact us.

Sanchara

Website: https://thesanchara.com

Support Email: support@thesanchara.com

We will make reasonable efforts to respond in accordance with applicable laws and our internal procedures.

11. Changes to This Policy

We may update this Account & Data Deletion Policy from time to time to reflect:

Changes to our Services.

Changes in applicable laws.

Improvements to our privacy practices.

Operational or security requirements.

When material changes are made, we will update the "Last Updated" date shown at the beginning of this policy.

12. Related Documents

This policy should be read together with:

These documents explain how personal information is collected, used, protected, retained, and processed by Sanchara.

End of Account & Data Deletion Policy

Version: 1.0

Effective Date: July 25, 2026

Last Updated: July 25, 2026