Privacy Policy
Version: 1.0
Effective Date: July 25, 2026
Last Updated: July 25, 2026
Privacy Policy for Sanchara
Welcome to Sanchara ("Sanchara", "we", "our", or "us").
Sanchara is a travel coordination platform designed to help individuals and groups plan, organize, navigate, and experience journeys together. The application provides features such as trip planning, real-time trip coordination, navigation assistance, live location sharing, emergency information, weather updates, voice travel alerts, and other travel-related services.
Your privacy is important to us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your personal information.
By creating an account or using Sanchara, you acknowledge that you have read and understood this Privacy Policy.
1. Scope of this Privacy Policy
This Privacy Policy applies to:
The Sanchara mobile application
The Sanchara website
Public Emergency Profile pages
Services operated by Sanchara
APIs and backend services supporting the application
This policy applies only to information collected through Sanchara and does not apply to third-party websites or services that may be linked from within the application.
2. Information We Collect
Depending on how you use Sanchara, we may collect the following categories of information.
2.1 Account Information
When you create an account, we may collect:
Full name
Email address
Encrypted account password
Profile photograph (optional)
Username or display name
Account preferences
Passwords are never stored in plain text.
2.2 Profile Information
You may choose to provide additional information including:
Biography
Vehicle information
Preferred travel settings
Language preferences
Profile customization
Providing optional profile information is entirely your choice.
2.3 Trip Information
When using Sanchara, we collect information necessary to organize and manage trips, including:
Trips you create
Trips you join
Trip schedules
Routes
Waypoints
Trip members
Trip messages and updates
Trip preferences
Navigation information
This information enables trip coordination and collaboration between authorized trip participants.
2.4 Location Information
Sanchara uses location information to provide core travel features.
Depending on your permissions and how you use the application, we may collect:
Current GPS location
Navigation progress
Route information
Estimated arrival time (ETA)
Distance travelled
Location history during active trips
Location information is used only for features that require it, including:
Navigation
Trip coordination
Live member tracking
ETA calculations
Regroup assistance
Safety features
Emergency assistance
Live location is shared only with authorized members of the same trip while location sharing is active.
2.5 Emergency Information
Sanchara allows users to voluntarily create an Emergency Profile.
Depending on what you choose to provide, this may include:
Emergency contacts
Blood group
Medical conditions
Allergies
Medications
Emergency notes
Other emergency information you choose to provide
Providing emergency information is optional.
2.6 Public Emergency Profile
Sanchara provides an optional Public Emergency Profile designed to help first responders, medical personnel, or individuals assisting you during an emergency.
You remain in full control of the information shared through this profile.
You may:
Choose which information is publicly visible.
Update the visible information at any time.
Regenerate (revoke) the public access token, immediately invalidating all previously shared links.
Access to a Public Emergency Profile requires possession of its unique public link or token. Sanchara does not publish or index these profiles for public browsing.
2.7 Media and Uploaded Content
You may upload:
Profile photographs
Trip photographs
Other media associated with trips
You retain ownership of the content you upload.
By uploading content, you grant Sanchara permission to store, process, and display that content as necessary to provide the requested services.
2.8 Device Information
We may collect technical information including:
Device model
Operating system
Application version
Device language
Time zone
Network information
Anonymous device identifiers
This information helps maintain application reliability and compatibility.
2.9 Crash Reports and Diagnostics
To improve reliability, Sanchara collects diagnostic information such as:
Crash logs
Performance metrics
Error reports
Application diagnostics
These reports help us identify and resolve technical issues more efficiently.
2.10 Analytics Information
We collect usage analytics to better understand how users interact with Sanchara.
Analytics may include:
Features used
Screen views
Session duration
Performance metrics
Device categories
General usage trends
Analytics are used solely to improve the application and user experience.
3. How We Use Your Information
Sanchara uses the information we collect to provide, operate, maintain, improve, and secure our services. We process your information only for legitimate purposes related to delivering the features and functionality of the application.
Depending on how you use Sanchara, your information may be used for the following purposes.
3.1 Providing Our Services
We use your information to:
Create and manage your account.
Authenticate your identity when signing in.
Maintain your user profile and preferences.
Enable participation in trips.
Synchronize trip information across your devices.
Deliver the features and services requested by you.
Without certain information, some core features of Sanchara may not function properly.
3.2 Trip Planning and Coordination
Your information is used to facilitate collaborative travel experiences, including:
Creating and managing trips.
Joining trips through authorized methods.
Managing trip membership.
Organizing routes and waypoints.
Displaying trip-related information to authorized participants.
Coordinating group travel activities.
Trip information is shared only with authorized members of the corresponding trip.
3.3 Navigation and Location Services
When location permissions are granted, Sanchara uses location information to:
Provide navigation assistance.
Calculate routes.
Estimate travel duration and arrival times.
Monitor travel progress.
Improve route guidance.
Assist with regrouping during trips.
Support safety-related features.
Location information is processed only as necessary to provide these services.
3.4 Live Location Sharing
If you participate in an active trip that supports live location sharing, Sanchara may share your current location with authorized trip members to enable:
Real-time member visibility.
ETA estimation.
Group coordination.
Meeting point identification.
Ride and travel synchronization.
Safety monitoring.
Your live location is never made publicly available through the application.
3.5 Emergency Assistance Features
Information provided through your Emergency Profile may be used to:
Display emergency information.
Assist first responders.
Help fellow travelers respond during emergencies.
Facilitate emergency communication.
Improve emergency response capabilities.
Emergency information is processed only for purposes related to user safety.
3.6 Public Emergency Profile
If you enable a Public Emergency Profile, Sanchara may display the information you have chosen to share through your unique public emergency link.
The information displayed is limited to the fields you explicitly choose to make publicly visible.
You may modify the visible information or revoke the existing public access link at any time.
3.7 Communications
We may contact you regarding your account or use of Sanchara, including:
Email verification.
Password reset requests.
Security notifications.
Trip invitations.
Trip updates.
Emergency notifications.
Service announcements.
Important policy updates.
These communications are considered part of providing the service.
3.8 Notifications
Depending on your preferences, Sanchara may send notifications relating to:
Upcoming trips.
Trip reminders.
Navigation updates.
Weather information.
Travel alerts.
Emergency alerts.
Member activity.
Account security.
Where applicable, you may customize or disable non-essential notifications through your device or application settings.
3.9 Improving the Application
We use information to understand how Sanchara is used and to improve the application by:
Identifying performance issues.
Fixing bugs.
Improving reliability.
Enhancing existing features.
Developing new features.
Understanding feature usage.
Optimizing user experience.
Whenever possible, we use aggregated or anonymized information for these purposes.
3.10 Analytics
Analytics information helps us:
Measure application performance.
Understand user interactions.
Identify commonly used features.
Improve navigation and usability.
Evaluate new functionality.
Analytics are used only for product improvement and are not used to make automated decisions that significantly affect users.
3.11 Security and Fraud Prevention
We process information to:
Detect unauthorized access.
Prevent fraud and abuse.
Protect user accounts.
Monitor suspicious activity.
Secure our infrastructure.
Investigate misuse of the platform.
Enforce our Terms of Service.
These activities help maintain the security and integrity of Sanchara.
3.12 Legal Compliance
We may process personal information where necessary to:
Comply with applicable laws and regulations.
Respond to lawful requests from government authorities.
Enforce legal rights.
Resolve disputes.
Protect the safety and rights of our users and the public.
3.13 Research and Product Development
We may use aggregated, anonymized, or de-identified information to:
Analyze travel trends.
Improve routing and trip coordination.
Enhance safety features.
Evaluate application performance.
Conduct internal research.
Develop future services.
Information used for these purposes will not be used to personally identify individual users.
3.14 No Sale of Personal Information
Sanchara does not sell your personal information to third parties.
We do not trade, rent, or sell your personal information for advertising or marketing purposes.
3.15 Purpose Limitation
We collect and use personal information only for the purposes described in this Privacy Policy or as otherwise disclosed to you at the time the information is collected.
If we intend to use your information for a materially different purpose, we will notify you where required by applicable law.
4. Legal Basis for Processing Personal Information
Depending on your location and applicable laws, Sanchara processes personal information under one or more of the following legal bases:
4.1 Performance of a Contract
Most of the information we process is necessary to provide the services you request, including:
Creating and maintaining your account.
Organizing and managing trips.
Enabling navigation and trip coordination.
Providing emergency features.
Synchronizing your data across devices.
Without processing this information, many core features of Sanchara cannot function.
4.2 Your Consent
Certain information is processed only with your permission, including:
Location access.
Background location access (where applicable).
Camera access.
Photo library access.
Microphone access (for voice-related features).
Optional emergency information.
Public Emergency Profile information.
Optional notifications.
You may withdraw your consent at any time by changing your device or application settings. Withdrawing consent may affect the availability of certain features.
4.3 Legitimate Interests
We may process information where it is reasonably necessary for our legitimate interests, including:
Improving our services.
Maintaining platform security.
Preventing abuse and fraud.
Diagnosing technical issues.
Monitoring system performance.
Enhancing user experience.
Developing new features.
When relying on legitimate interests, we consider the impact on your privacy and take appropriate safeguards.
4.4 Legal Obligations
We may process or retain information where required to:
Comply with applicable laws.
Fulfill regulatory obligations.
Respond to lawful legal requests.
Protect legal rights.
Resolve disputes.
Enforce agreements.
5. How We Share Your Information
Sanchara values your privacy. We do not sell your personal information.
We share information only in the circumstances described below.
5.1 With Other Trip Members
To enable collaborative travel experiences, certain information is shared with authorized members of the same trip.
Depending on the trip features being used, this may include:
Display name.
Profile photograph.
Vehicle information.
Trip participation.
Live location during active sharing.
ETA.
Navigation status.
Shared trip content.
Information is visible only to members of the relevant trip.
5.2 Public Emergency Profile
If you configure a Public Emergency Profile, the information you choose to make public becomes accessible through your unique emergency profile link.
Only the information that you explicitly choose to expose is included in your public profile.
You may:
Modify the visible information.
Revoke the existing public access token.
Generate a new public profile link.
Once a token is revoked, previously shared links immediately become invalid.
5.3 Service Providers
We work with trusted third-party service providers that assist in operating Sanchara.
These providers may process information on our behalf solely for purposes such as:
Cloud hosting.
Email delivery.
Crash reporting.
Analytics.
Push notifications.
Mapping services.
Routing services.
Weather services.
Software update delivery.
Media storage.
Service providers are permitted to access only the information necessary to perform their services and are expected to protect it appropriately.
5.4 Legal Requirements
We may disclose information if we believe such disclosure is necessary to:
Comply with applicable laws.
Respond to court orders or lawful government requests.
Protect the safety of users.
Prevent fraud or abuse.
Investigate illegal activities.
Protect the rights or property of Sanchara.
Enforce our Terms of Service.
5.5 Business Transfers
If Sanchara is involved in a merger, acquisition, financing, corporate restructuring, or sale of assets, your information may be transferred as part of that transaction.
If such a transfer materially affects your rights, we will provide notice where required by applicable law.
5.6 Aggregated and Anonymous Information
We may share aggregated, anonymized, or de-identified information for purposes such as:
Product research.
Service improvement.
Statistical reporting.
Industry analysis.
Academic or research collaborations.
This information cannot reasonably be used to identify individual users.
5.7 We Do Not Sell Personal Information
Sanchara does not sell your personal information.
We do not exchange, rent, or trade your personal information to advertisers, marketing companies, or data brokers.
5.8 Marketing Communications
We do not share your personal information with third parties for their own direct marketing purposes without your consent.
Where marketing communications are provided by Sanchara, you may opt out at any time through the application settings or by using the unsubscribe instructions included in the communication.
6. Third-Party Services
Sanchara relies on carefully selected third-party services to provide certain features and improve the reliability of the application.
Depending on the features you use, these services may process limited information necessary to perform their functions.
These services may include:
Firebase (Authentication, Analytics, Crashlytics, Cloud Messaging)
Google Maps Platform (where applicable)
Routing and navigation service providers
Weather data providers
Brevo (transactional email delivery)
Shorebird (application update delivery)
Cloud hosting and infrastructure providers
Media storage providers
Each third-party provider operates under its own privacy policy and security practices.
We encourage users to review the privacy policies of third-party providers before using services that depend on them.
7. International Data Transfers
Depending on your location and the third-party services used by Sanchara, your information may be transferred to and processed in countries other than your country of residence.
When such transfers occur, we take reasonable steps to ensure that your personal information receives an appropriate level of protection consistent with applicable privacy laws.
Where required, we implement appropriate safeguards for international data transfers.
8. Data Minimization
We strive to collect only the information that is reasonably necessary to provide the requested services.
We do not intentionally collect unnecessary personal information, and we regularly review our data collection practices to ensure they remain appropriate and proportionate to the functionality provided by Sanchara.
9. Data Retention
We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, enforce our agreements, and maintain the security and integrity of the platform.
The retention period depends on the type of information involved.
9.1 Account Information
Your account information is retained while your account remains active.
If your account is deleted, it will be marked as inactive and scheduled for deletion in accordance with our data retention practices.
Certain information may be retained for a limited period where necessary to:
Prevent fraud or abuse.
Resolve disputes.
Comply with legal obligations.
Maintain system integrity.
Protect the security of our platform.
9.2 Trip Information
Trip information may remain available to authorized trip members after a trip has ended in order to preserve the trip history and associated records.
Where appropriate, certain trip-related information may be retained even if individual members delete their accounts, provided such retention is necessary to maintain the integrity of shared trip records or comply with legal obligations.
9.3 Location Information
Real-time location information is processed only for features that require it.
We do not retain precise live location information longer than necessary to provide the requested services, improve application functionality, comply with legal obligations, or resolve technical issues.
9.4 Emergency Information
Emergency profile information remains available until you update, remove, or delete it.
Information displayed through the Public Emergency Profile reflects your current settings.
If you revoke your public emergency token, previously shared public links become invalid.
9.5 Analytics and Diagnostic Information
Crash reports, diagnostics, and analytics information may be retained for a reasonable period to:
Investigate software issues.
Improve application stability.
Analyze performance.
Enhance user experience.
Whenever possible, this information is aggregated or anonymized.
9.6 Backups
Backup copies of information may remain in secure backup systems for a limited period after deletion.
Backup data is retained solely for disaster recovery, system restoration, and operational continuity.
10. Account Deletion
Users may request deletion of their Sanchara account at any time through the application or by contacting our support team.
Deleting an account results in the account being deactivated and marked for deletion.
During this period:
Access to the account is disabled.
Profile information is no longer available for normal use.
Certain records may be retained where necessary for security, fraud prevention, dispute resolution, legal compliance, or system integrity.
10.1 Permanent Data Erasure
If you wish to permanently erase your personal information rather than simply deactivate your account, you may submit a data erasure request.
Upon receiving a valid request, we will permanently delete your personal information unless we are required by law to retain certain records.
Where complete deletion is not legally possible, the retained information will be limited to what is strictly necessary for compliance with applicable laws or legal obligations.
10.2 Shared Content
Deleting your account does not automatically remove content that has already been shared with other authorized users as part of collaborative trips, where retaining such information is necessary to preserve the integrity of shared trip records.
11. Your Rights and Choices
Depending on your location and applicable privacy laws, you may have the right to:
Access your personal information.
Update inaccurate information.
Correct incomplete information.
Delete your account.
Request permanent data erasure.
Restrict certain processing activities.
Object to certain types of processing.
Withdraw consent where processing is based on consent.
Request a copy of your personal information where applicable.
We will respond to valid requests within the time required by applicable law.
11.1 Access and Correction
You may review and update much of your personal information directly through the application settings.
Keeping your information accurate helps us provide reliable services.
11.2 Location Permissions
You may enable or disable location permissions through your device settings at any time.
Disabling location access may prevent certain navigation, trip coordination, and safety features from functioning correctly.
11.3 Notification Preferences
You may customize or disable many non-essential notifications through the application settings or your device's notification preferences.
Certain security-related notifications may continue to be delivered where necessary to protect your account.
11.4 Public Emergency Profile Controls
You remain in control of your Public Emergency Profile.
You may:
Select which information is publicly visible.
Modify visible information.
Regenerate the public access token.
Revoke previously shared links.
Revoking a public token immediately invalidates existing public profile links.
12. Security
Protecting your personal information is a priority for Sanchara.
We implement reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, misuse, or destruction.
These measures may include:
Encrypted communication using HTTPS.
Secure authentication mechanisms.
Password hashing.
Access controls.
Secure cloud infrastructure.
Monitoring and logging of security events.
Regular software updates.
Security best practices throughout development.
While we strive to protect your information, no method of electronic storage or transmission over the Internet can be guaranteed to be completely secure.
Accordingly, we cannot guarantee absolute security.
12.1 Account Security
You are responsible for maintaining the confidentiality of your account credentials.
You should:
Choose a strong password.
Protect your login credentials.
Sign out of shared devices.
Notify us immediately if you believe your account has been compromised.
12.2 Responsible Disclosure
If you discover a security vulnerability affecting Sanchara, we encourage responsible disclosure by reporting the issue to our support team.
We appreciate reports made in good faith and will investigate them promptly.
13. Cookies and Similar Technologies
The Sanchara website may use cookies and similar technologies to:
Maintain website functionality.
Improve website performance.
Remember user preferences.
Analyze website traffic.
Enhance user experience.
Most web browsers allow users to control or disable cookies through browser settings.
Disabling certain cookies may affect website functionality.
13.1 Analytics Technologies
Where analytics technologies are used on our website or services, they help us understand:
Website usage.
Feature popularity.
Performance metrics.
Error trends.
Where practical, we use aggregated or anonymized information for these purposes.
14. Children's Privacy
Sanchara is not intended for use by children under the minimum age required by applicable law in their jurisdiction without the involvement or consent of a parent or legal guardian.
We do not knowingly collect personal information from children in violation of applicable laws.
If we become aware that personal information has been collected from a child in a manner inconsistent with applicable law, we will take reasonable steps to remove that information as soon as practicable.
If you believe that a child has provided personal information through Sanchara, please contact us using the information provided in this Privacy Policy.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
Changes to our services.
Introduction of new features.
Improvements to our privacy practices.
Changes in applicable laws or regulations.
Security enhancements.
Operational requirements.
When material changes are made, we will take reasonable steps to notify users. Depending on the nature of the changes, this may include:
In-app notifications.
Email notifications.
Website announcements.
Updates to the "Last Updated" date shown at the beginning of this Privacy Policy.
Your continued use of Sanchara after an updated Privacy Policy becomes effective constitutes your acceptance of the revised policy, unless otherwise required by applicable law.
16. Third-Party Websites and External Links
Sanchara may contain links to third-party websites, applications, or services that are not operated or controlled by us.
This Privacy Policy does not apply to those third-party services.
We are not responsible for the privacy practices, security, or content of third-party websites or services. We encourage you to review the privacy policies of any third-party services before providing personal information to them.
17. Governing Law
This Privacy Policy shall be governed by and interpreted in accordance with the laws of India, without regard to its conflict of law principles.
Any disputes arising out of or relating to this Privacy Policy or your use of Sanchara shall be subject to the jurisdiction of the competent courts located in India, unless otherwise required by applicable law.
18. Regional Privacy Rights
Depending on your country or region of residence, you may have additional privacy rights under applicable laws.
These rights may include:
The right to access your personal information.
The right to correct inaccurate information.
The right to request deletion of personal information.
The right to restrict certain processing activities.
The right to object to certain processing.
The right to data portability, where applicable.
The right to withdraw consent where processing is based on consent.
The right to lodge a complaint with a competent data protection authority.
We will honor applicable privacy rights in accordance with the laws that apply to your use of Sanchara.
19. Data Security Incident Response
If we become aware of a security incident involving unauthorized access to personal information, we will investigate the incident promptly and take appropriate measures to contain, assess, and remediate its impact.
Where required by applicable law, affected users and relevant authorities will be notified within the timeframes prescribed by law.
20. Contact Us
If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the way your personal information is handled, you may contact us.
Sanchara
Website: https://thesanchara.com
Support Email: support@thesanchara.com
We will make reasonable efforts to respond to privacy-related inquiries within a reasonable period and in accordance with applicable legal requirements.
21. Definitions
For the purposes of this Privacy Policy:
Account means the registered user profile created to access and use Sanchara.
Application means the Sanchara mobile application.
Personal Information means any information that identifies, relates to, describes, or can reasonably be associated with an individual.
Processing means any operation performed on personal information, including collecting, storing, using, sharing, modifying, or deleting it.
Public Emergency Profile means the emergency information page that a user chooses to make accessible through a unique public link or token.
Services means the Sanchara mobile application, website, backend systems, APIs, and related services.
Trip means a travel activity created or joined by users within Sanchara for planning, coordination, navigation, and collaboration.
User, You, or Your means any individual who accesses or uses Sanchara.
22. Severability
If any provision of this Privacy Policy is determined to be invalid, illegal, or unenforceable under applicable law, the remaining provisions shall remain in full force and effect.
23. Entire Privacy Policy
This Privacy Policy constitutes the complete privacy policy governing your use of Sanchara and supersedes any prior privacy notices relating to the same subject matter.
If any inconsistency exists between translated versions of this Privacy Policy and the English version, the English version shall prevail, unless otherwise required by applicable law.
24. Acknowledgement
By creating an account, accessing, or using Sanchara, you acknowledge that you have read, understood, and agree to this Privacy Policy.
If you do not agree with this Privacy Policy, you should discontinue use of the Services.
End of Privacy Policy
Version: 1.0
Effective Date: July 25, 2026
Last Updated: July 25, 2026